Refund policy

At H2Go, we want you to be happy with every order. If something isn't right, here's how we handle it.

Damaged or wrong items (visible at delivery) Please inspect your item(s) while the driver is still there. If the item is visibly damaged or is not what you ordered, let the driver know immediately and you can refuse that item on the spot — this is the best and fastest way to resolve it.

Defective items (internal/factory defect, not visible at delivery) If the item looks fine at delivery but isn't working properly once you try it (a factory or internal defect), contact us within 48 hours of delivery via WhatsApp or email with photos or a short video of the issue. We will offer a replacement or a full refund, at your choice.

Change of mind You're welcome to decline the delivery if you've changed your mind — in this case, the delivery fee is at your own cost.

If you've already accepted the item and change your mind afterward, it must be returned within 24 hours of receiving it, unused and in its original packaging. Return shipping costs may apply.

Non-returnable items For hygiene and safety reasons, some items (such as personal care and beauty products) cannot be returned once opened, unless defective.

How refunds work Since payment is Cash on Delivery, approved refunds for accepted deliveries are processed as store credit or bank transfer, depending on what's easiest for you. Refunds are typically processed within 5–7 business days of us receiving the returned item.

Contact us To start a return or ask about an order, reach us on WhatsApp or at h2golb@gmail.com.